Refund policy

Refund Policy

Effective date: June 20, 2026

30-Day Return Window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.

Starting a Return

Contact us through our Contact page before sending an item back. Include your order number, the item you wish to return, and the reason for the request. Returns must be approved before shipment. We will provide return instructions and the appropriate return address after approval. Do not send returns to our business contact address unless we specifically instruct you to do so.

Return Shipping

For a change of mind, an incorrect size selection, or another customer ordering error, the customer is responsible for tracked return shipping. Original shipping charges, if any, are non-refundable.

If an item is confirmed to be damaged, incorrect, or unusable when delivered, we will cover reasonable, approved return or replacement shipping costs.

Damaged, Incorrect, or Unusable Items

Please contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. After review, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, incorrect, or defective, or unless a return is required by applicable law:

- Worn pet collars, pet accessories, or owner bracelets
- Custom, personalized, or special-sized items
- Gift cards
- Items clearly marked as final sale at the time of purchase

Natural Variation

Natural stones and handmade details may vary in color, clarity, bead pattern, mineral markings, and small construction details. Variations that remain consistent with the ordered style are not considered defects.

Exchanges

For an eligible size or product exchange, contact us before returning the item. The fastest option may be to return the approved item and place a new order for the replacement.

Refunds

We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time to post the refund.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered fulfillment.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.